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1. Overview

This website is operated by BIGDONE LLC ("we", "us", "our"). By visiting yogapanty.com and placing an order, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

2. Products

We sell customized, physical jewelry products — specifically personalized necklaces made to order based on customer specifications (name, initials, text, metal choice, chain length). All products are tangible goods. We do not sell digital products, subscriptions, or licensed content.

Because each item is custom-made to your specifications, we begin manufacturing only after payment is confirmed. Please review your order carefully before completing checkout.

3. Ordering & Payment

After selecting your product and providing customization details, you will receive a secure Stripe payment link to complete your purchase. All payments are processed by Stripe, Inc. We accept major credit cards, debit cards, and other Stripe-supported methods. Your order is confirmed only upon successful payment.

Prices are listed in US Dollars (USD). We reserve the right to modify prices at any time without prior notice.

4. Manufacturing & Shipping

Once payment is received, your custom necklace is manufactured within 1–3 business days. Estimated delivery times are 3–5 business days (US) and 7–14 business days (international). Shipping times are estimates and may vary. We are not liable for carrier delays.

5. Customization Responsibility

You are solely responsible for the accuracy of any text, name, or information submitted for engraving. We reproduce your input exactly as provided. We are not responsible for errors in submitted text, misspellings, or incorrect information provided by the customer.

6. Intellectual Property

All content on yogapanty.com — including images, logos, text, and design — is the property of BIGDONE LLC and may not be reproduced, distributed, or used without written permission.

7. Limitation of Liability

BIGDONE LLC is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our maximum liability is limited to the amount paid for the order in question.

8. Governing Law

These Terms are governed by the laws of the United States. Any disputes shall be resolved under US federal and applicable state law.

9. Contact

Questions about these Terms? Contact us at support@yogapanty.com

Privacy Policy → Refund Policy →

1. Information We Collect

When you place an order on yogapanty.com, we collect the following information:

• Full name and email address
• Shipping address
• Phone number (optional)
• Customization details (name/text for engraving)
• Payment information — processed and stored exclusively by Stripe, Inc. We never store your card details.

2. How We Use Your Information

We use your information solely to:

• Process and fulfill your order
• Communicate order status and shipping updates
• Respond to customer service inquiries
• Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Payment Security

All payments are processed by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. BIGDONE LLC does not store, process, or transmit cardholder data. Your payment details are handled entirely by Stripe's secure infrastructure.

4. Cookies

We use essential cookies to maintain your shopping cart session. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, though this may affect website functionality.

5. Data Retention

We retain your order information for up to 3 years for accounting and legal compliance purposes. You may request deletion of your personal data at any time by contacting us, subject to legal retention requirements.

6. Your Rights

Under applicable US privacy laws, you have the right to access, correct, or delete your personal data. To exercise these rights, contact us at support@yogapanty.com.

7. Third-Party Services

We use the following third-party services:

• Stripe — Payment processing (stripe.com/privacy)
• Hostinger — Website hosting

8. Contact

Privacy questions? Email us at support@yogapanty.com
BIGDONE LLC — United States

Terms of Service → Refund Policy →

1. Custom-Made Products

Because all our necklaces are made-to-order and personalized specifically for you, we generally cannot accept returns or exchanges for orders where the correct customization details were provided. Please review your name, text, metal choice, and chain length carefully before completing your order.

2. Eligible Refunds & Replacements

You are entitled to a full refund or free replacement in the following cases:

• The product arrives damaged or defective
• The engraving does not match the text you submitted
• The wrong item was shipped
• The package is lost in transit (confirmed by carrier)

To initiate a claim, contact us within 30 days of delivery at support@yogapanty.com with your order number and photos of the issue.

3. Non-Refundable Situations

We cannot offer refunds in the following cases:

• Customer-submitted errors in the engraving text
• Change of mind after production has begun
• Sizing issues due to incorrect chain length selected by customer
• Minor color variations due to monitor display differences

4. Order Cancellation

You may cancel your order within 12 hours of placing it, provided manufacturing has not yet begun. Contact us immediately at support@yogapanty.com with your order reference. Once production starts, cancellation is no longer possible.

5. Refund Processing

Approved refunds are processed within 5–10 business days back to your original payment method via Stripe. You will receive an email confirmation once the refund is issued.

6. How to Contact Us

Email: support@yogapanty.com
Please include: your order reference number, description of the issue, and photos if applicable.
We respond to all inquiries within 24–48 hours.

Terms of Service → Privacy Policy → Contact Support →